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How-to: Cancel a Payment (Merchant Portal)
Canceling a payment allows you to stop it before it’s been sent. This ensures that no funds will be transferred and that the payment will essentially be voided in the system.
You can cancel the payment as long as it has not been sent for processing.
Procedure
Log in
Log into the reporting website with your user credentials.
Access the Payments Section
Navigate to the Main Menu and select Payments.
Navigate to Payments
Click the Payments option.
Locate the Payment
Locate the payment you wish to cancel in the grid.
Cancel the Payment
Click the Actions button next to the payment you wish to cancel and choose the Cancel option.
Alternatively, you can choose the View option instead and then Cancel it from the View page.
Confirm Cancellation
Click Yes to confirm that you want to cancel the payment.