How-to: Validate Bank Account Information (Merchant Portal)

Procedure

• Log in

  • Log into the reporting website with your user credentials.

• Access the Risk Section

  • Navigate to the Main Menu and select Risk.

• Navigate to Bank Account Validations

  • Click the Bank Account Validations option.

• Validate Account

  • Click the Validate Account button.

• Select Your Merchant Account

  • Choose the Merchant (this should be your Company).

• Enter Receiver’s Bank Information

  • Enter the routing number and account number you wish to validate.

• Save the Record

  • Click the Save button.

• View Results

  • You can see the results in the Provider Response column in the grid.

Validation Responses

• Pass - the account passed validation and is safe to accept.

• Fail - the account did not pass validation and should not be accepted.

• Error - there was an issue communicating with the provider. If you receive an error, try refreshing the grid or attempting the validation again after a few minutes.

• Unknown - an unexpected response was received from the provider. If this happens, reach out to us directly for assistance and we will contact the provider to investigate.