How-to: Unlock a User (Merchant Portal)

The system will automatically lock users after repeatedly entering their password incorrectly. Note that users will automatically be un-locked after 5 minutes.

Procedure

• Log in

  • Log into the reporting website with your user credentials.

• Access the Setup Section

  • Navigate to the Main Menu and select Setup.

• Navigate to Users

  • Click the Users option.

• Locate the User

  • Locate the user who is currently locked out.

• Unlock User

  • Click the Actions button next to the user and choose the Unlock User option.

• Confirm

  • Click Yes to confirm that you want to unlock the user.