How-to: Resolve an Item (Merchant Portal)

The "Resolve" action lets you stop any further recovery attempts on an item. Use this when you do not want an item to be re-presented or you wish to give up on the item. For example, if an item is scheduled for re-presentment and you want to prevent this, you can mark it as resolved.

Note that the "Resolve" action cannot be used if the item is already in re-presentment.

Procedure

• Log in

  • Log into the reporting website with your user credentials.

• Access the Recovery Section

  • Navigate to the Main Menu and select Recovery.

• Navigate to Recovery Items

  • Click the Recovery Items option.

• Locate the Recovery Item

  • Locate the recovery item you wish to mark as do not represent in the grid.

• Resolve Item

  • Click the Actions button next to the recovery item and choose the Resolve Item option.

  • Alternatively, you can choose the View option instead and then mark it as Resolve Item from the View page.

• Select a Resolve Reason

  • In the Apply To field, select Face.

  • Select a reason in the Face Resolve Item Reason field.

• Confirm Action

  • Click the Resolve button to confirm the action.