How-to: Reset a User's Password (Merchant Portal)

Procedure

• Log in

  • Log into the reporting website with your user credentials.

• Access the Setup Section

  • Navigate to the Main Menu and select Setup.

• Navigate to Users

  • Click the Users option.

• Locate the User

  • Locate the user whose password you wish to reset in the grid.

• Edit the User

  • Click the Actions button next to the user and choose the Edit option.

• Enter a New Password

  • Enter a password for the user or click the Generate Password button to generate a random password.

• (Recommended) Force Password Change

  • Click the checkbox to force the user to change their password the next time they login.

• Save Changes

  • Click Save to save your changes.