How-to: Correct Administrative Returns (Merchant Portal)

An administrative return is a transaction that was returned due to an administrative reason (e.g., Unable to Locate, Invalid Account, etc.). Based on your configuration, you can correct these items within our web reporting site.

Please ensure you also update your system of record if you make any corrections.

Procedure

• Log in

  • Log into the reporting website with your user credentials.

• Access the Exception Handling Section

  • Navigate to the Main Menu and select Exception Handling.

• Navigate to Administrative Returns

  • Click the Administrative Returns option.

• Correct the Item

  • Click the Actions button next to the item you wish to correct and choose the Make Corrections option.

  • Review the information against your authorization record (e.g. check image, contract, telephone recording, etc.) and make the appropriate corrections.

• Save the Changes

  • Click the Save button to save the changes.

Related Topics

Return Codes