Error Messages

The list below explains common error messages you may encounter and what they mean. If you need clarification on a specific message or don’t see yours listed, please reach out to us at support.dept@profituity.com.

Merchant does not have the specified setting: {setting} 

This error message means that the merchant is attempting to send a payment but they lack the required permission. The most common reason is they are attempting to use an Entry Class (e.g. PPD, CCD, TEL, WEB) that they were not explicitly approved for. They could also receive this error message if they are attempting to send a Credit payment and they were not set up for Credits.  

 Merchants are configured based on what they indicate on their application. So, for example, if a Merchant does not indicate that they are doing WEBs and then try to do a WEB, that would result in this error message.  

To resolve this, the Merchant needs to reach out to our support team at support.dept@profituity.com. We can easily add the necessary setting(s) once we receive the appropriate supporting documentation from the Merchant.  Refer to Entry Class Codes and New Applicant Checklist for additional information

A record with this External Id already exists.  

This error message means that we have already received a payment with the given External ID. External IDs must be unique and we recommend that they match up to a unique ID in your system. This error most commonly happens with the Software Provider (the ISV) accidentally duplicates the payment.  

In this situation, we recommend that the Merchant log into our platform and confirm that they see the payment(s) in question. The Merchant should then reach out to their Software Provider to report the issue.  

The requested send date is too soon after a pre-note on this account. 

When a pre-note is sent (a pre-note is a $0.00 payment that can be used to confirm that the account is valid), Nacha Rules state that you must wait at least 4 business days before you send another payment.  

This error message would occur if the Merchant tried to send another payment before that time had passed. The Merchant needs to wait the prerequisite amount of time before attempting to send another payment. 

Merchant does not exist.  

All payments must be sent with a Merchant ID. This error code means that the Merchant ID being used is not valid. The Merchant should contact their Software Provider to ensure that their merchant account was set up with the correct credentials.